Quality Management

QUALITY

The totality of features and characteristics of a product or service that bear on its ability
to satisfy stated or implied needs.

QUALITY ASSURANCE

All those planned and systematic actions necessary to provide adequate, continued confidence that
operational and maintenance practices satisfy given requirements.

A Quality System carries inherent benefits which make it a necessity within any Organisation, and a mandatory requirement of any AOC (Air Operators Certificate) Operation.

A Quality Management System maps out the organisation.

It maps out how the Company functions, and identifies all the process that lead-up to the core functions of the business; i.e. conducting a flight

Is this the most efficient way of carrying out this function?

Is this process really necessary?
Are our current procedures compliant?

It challenges the organisation to subject itself to internal scrutiny, in order to produce a SAFE and EFFICIENT organisation, which is adaptable to changes in the Law, and is ready for EXTERNAL scrutiny by the regulators.
This inspires CONFIDENCE within the Organisation and demonstates CONTROL.

Having identified the processes in the Company, the Quality System ensures that these processes are safe, compliant with current regulations (i.e. EU-OPS) and ensure the consistently safe operation of aeroplanes. The system continually monitors these processes, suggests changes where necessary, and communicates changes in requirements in a timely manner.

Where there is a change in the law, or a need to make changes internally, it facilitates a smooth transition.

The system is watchful of changes in the Law and Best Practice. It tracks the issue of FODCOMs, of AICs and the stance of EASA.

Whatever the nature of your operation, we can introduce a Quality system which oversees the areas we've just identified.

We have worked with Organisations in the past to introduce Quality Systems where they have been absent previously, and have worked closely with the Civil Aviation Authority to see that this system was acceptable to them, and would be a consistent system over the long term, in monitoring internal quality issues, identifying and reporting problems, and swiftly introducing changes in the operation when required.

We can make recommendations on current processes; suggest an efficient operating model for your company, write procedures and process manuals and help to drive a Quality culture. As an 'after-sales service', we re-visit the system to test its functionaility, and make routine audits in order to ensure it is robust.

As part of your systems' monitoring programme, we can make operators aware of changes in a timely manner, as we maintain our own tracking programme.